Plans & guarantee
Every engagement pairs a one-time setup with a monthly retainer that covers operation, optimization, and reporting. Pricing follows your call volume and case value — the audit puts exact numbers on it in twenty minutes.
Solo to 3-attorney firms
The core promise: every call answered, qualified, and booked — around the clock.
Most firms start here
4–15 attorney firms
The complete intake system: nothing reaches voicemail, nothing slips a deadline.
Multi-office & high-volume firms
A dedicated intake infrastructure, engineered around how your firm actually runs.
Pricing follows your call volume and case value — the audit puts real numbers on it, including what doing nothing costs.
The Sophura guarantee
No asterisks doing heavy lifting. Before we start, the statement of work defines — in plain language — what counts as a qualified intake call, how your baseline is measured, and how the credit works if we fall short. You’ll know exactly what we’re accountable for, because we wrote it down.
Why we can offer it: the system is built from a proven personal-injury blueprint, tested against edge cases before go-live, and monitored every day after. We’re not betting on luck. We’re betting on engineering.
The rollout
“Implementation” shouldn’t be a quarter-long mystery. Here is the actual schedule from kickoff to your first AI-answered call — with your staff trained and nothing left vague.
A 45-minute call: we collect access (phone, calendar, case management system), confirm your qualification criteria and escalation contacts, and set the go-live date.
Your agent is configured from our proven personal-injury blueprint — your practice areas, your greeting, your consultation types, your integrations. You receive a daily progress note.
We run the system through edge cases: distressed callers, no-availability days, unqualified matters, escalations, time zones. You and your staff make test calls until it feels right.
Calls start flowing. Your team gets a 30-minute walkthrough and a written handbook. We watch every call closely for the first two weeks and tune daily.
Timeline reflects a standard Starter/Growth deployment; multi-office and custom-integration builds get their own schedule in the statement of work.
Engagement questions
Two parts: a one-time setup fee that covers discovery, configuration, integration, and testing, and a monthly retainer that covers operation, monitoring, optimization, and reporting. Setup is billed 50% to begin and 50% at go-live. Retainers are billed monthly in advance.
Because honest pricing depends on your call volume and your average case value. A two-attorney firm taking 40 calls a week and a three-office firm taking 400 are different systems. The intake audit puts exact numbers on it — including what the status quo is costing you — in about 20 minutes.
It’s simple: if the system doesn’t capture more qualified intake calls in your first 60 days than your baseline, you don’t pay the retainer for those months. “Qualified call” and the measurement method are defined in plain language in the statement of work before we start — no fine-print surprises.
No long lock-ins. After the initial commitment, engagements run month to month. We’d rather earn the renewal with a report you can read in dollars than with a contract clause.
Your firm owns its data — transcripts, intake records, recordings — full stop. The deployment is built for you, documented, and portable. Ownership terms are spelled out in the MSA.
Operation and monitoring of the agent, prompt and flow tuning, integration upkeep as your tools update, new-scenario handling, and a monthly report framed in business impact: callers qualified, consultations booked, estimated case value captured, staff hours saved.
Twenty minutes: your call flow mapped, your leak quantified, and a recommendation — even if the recommendation is that you don’t need us yet.