AI intake for personal injury law firms
Your next case is calling.
Sophura answers every call to your firm — 24/7 — qualifies the injured caller, books the consultation, and logs everything to your case management system. Disclosed, compliant, and live in about a week.
Intake isn’t a front-desk problem. It’s a revenue leak with a statute of limitations.
How it works
Five things happen the moment your phone rings.
No hold music, no voicemail, no message pad. A complete intake, from first ring to calendared consultation, without a human touching any of it — until a human should.
- 01
Answer
Every call, answered instantly — 2 PM on a Tuesday or 2 AM on a Saturday. The first sentence discloses that the caller is speaking with an AI and that the call is recorded. Always.
Live call — 2:14 AM Saturday SophuraThank you for calling. I’m an AI assistant for the firm, and this call is recorded — I can help you get started and book a free consultation.
CallerI was rear-ended on Tuesday and my neck has been hurting since.
SophuraI’m sorry to hear that. Have you seen a doctor or been to a hospital?
CallerYes — the ER on Tuesday night.
SophuraThank you. Was another driver involved, and have you spoken with any other attorney about this?
- 02
Qualify
The agent gathers what your intake team would: what happened, when, the injuries, treatment, the adverse party, prior counsel. One question at a time, with the patience of someone who has nowhere else to be.
Qualification — evaluated in real time - Injury confirmedNeck pain, ER-treated
- Date of lossJune 9 — within limitations period
- Adverse partyOther driver, insured
- Prior counselNone — clear to proceed
- Qualified — offering consultation
- 03
Book
Qualified callers are offered real openings from your actual calendar, confirmed on the call, and sent an SMS confirmation before they hang up.
Firm calendar — booked by Sophura THU14Free consultation — M. Osei (MVA, rear-end)
SMS confirmation sent ✓
- 04
Log
The full transcript and a structured intake record — date of loss, injuries, insurance, prior counsel — land in your case management system. The statute of limitations is calendared at intake.
Case management system — new intake record - Caller
- M. Osei
- Matter type
- MVA — rear-end collision
- Date of loss
- June 9, 2026
- Treatment
- ER visit, ongoing neck pain
- Adverse party
- Other driver (insured)
- Prior counsel
- None
- SOL calendared
- June 9, 2028 ✓
- 05
Escalate
Emergencies, distressed callers, anything resembling a request for legal advice — routed to a human immediately, with full context. Every workflow we ship has a human escalation path.
Escalation — routed to a human URGENTCaller distressed; potential TBI, hospital admission today. Routed to on-call intake staff with full transcript and callback number.
Why Sophura
The difference is in how it’s built.
Built by engineers, not resellers
Sophura is founded and run by software engineers. We build custom integrations, debug our own systems, and can self-host for data-sensitive firms — depth most agencies simply don’t have.
Compliant by design
AI disclosure in the first sentence of every call. Recording disclosure built in. Inbound-first, so consent is inherent. We can name the statutes — because we designed for them.
Your attorneys decide
The agent captures, routes, schedules, and reminds. It never gives legal advice, never values a case, never crosses the line. Every legal judgment belongs to your lawyers.
Measured in signed cases
Our monthly report reads like a P&L, not a server log: callers qualified, consultations booked, estimated case value captured, staff hours saved.
“Is this allowed?” — Inbound-first, so consent is built in. It discloses that it’s an AI and that the call is recorded. It never gives legal advice — it captures and books. Your attorneys own every legal decision. Fully within the rules — and we can name them:CA SB 243Utah SB 452TCPA
How we stay compliant →We meet your matter where it lives.
- Clio
- Filevine
- Litify
- CasePeer
- SmartAdvocate
- Lawmatics
- Google Calendar
- Twilio
Product names are trademarks of their respective owners; Sophura integrates with these systems and is not affiliated with them.
The arithmetic
What does your voicemail cost?
Two numbers are enough for a first estimate. The full calculator on the demo page models missed-call rates, sign rates, and recovery — in your firm’s numbers, not ours.
Run the full numbersIf Sophura doesn’t capture more qualified intake calls in your first 60 days, you don’t pay the retainer for those months.
How the guarantee works →Questions partners ask
Asked and answered.
Will it sound robotic to an injured caller?
Hear it for yourself on the demo page. The agent speaks in a calm, natural voice, asks one question at a time, and mirrors the caller’s pace. When a caller is distressed or asks for a person, it doesn’t argue — it takes a message or routes to a human immediately. Tone is tuned per firm before go-live.
Is this even allowed? What about the bar rules?
Yes — because of how it’s built, not in spite of it. The system is inbound-first, so consent is built in. It discloses that it’s an AI and that the call is recorded, in the first sentence. It never gives legal advice or case valuations — it gathers facts and books consultations, and your attorneys own every legal decision. We’ll walk your compliance counsel through the details; see our Trust & Security page.
We already have a front desk and an answering service.
Good — keep them. Sophura covers the roughly one in three calls that slip past them: after hours, weekends, lunch rushes, busy lines. Every one of those calls gets qualified and logged to your case management system instead of a message pad. Most firms find it then quietly replaces the answering-service bill.
What about confidentiality? Intake information is sensitive.
We treat intake as privileged territory from the first word. Data is encrypted in transit and at rest, we sign NDAs and BAAs, we use zero-data-retention AI tiers so nothing trains anyone’s model, and every call is auditable. The duty of confidentiality attaches at intake — our architecture assumes that.
How fast can this be live?
About a week. We configure the agent from a proven personal-injury blueprint — your practice areas, your calendar, your case management system — test it against edge cases, then go live with your staff trained. You’ll take your first AI-answered call within days, not months.
What happens when a caller is in crisis or the case is complex?
The agent escalates. Emergencies are told to hang up and call 911. Distressed or unusual callers are routed to a human with full context, immediately. Every workflow we ship has a human escalation path — in a legal practice that isn’t a feature, it’s a requirement.
The first firm to answer signs the case. Be that firm — every time.
We reply within one business hour. We practice what we automate.
- US company
- E&O + cyber insured
- NDA / BAA on request
- Zero-retention AI