Personal injury
Sign-up is a race. We make sure your firm wins it.
Sophura is the AI receptionist built for personal injury law firms: every call answered 24/7, injured callers qualified, consultations booked, and everything logged — because the caller talks to the first firm that answers, and signs with it nearly four times out of five.
Those two numbers, together, are the entire economics of PI intake.
The problem, in your vocabulary
You already know where the cases go.
Accidents don’t keep office hours
The 11 PM Saturday MVA call is exactly the caller your ads paid for — and exactly the one your voicemail loses. Injured people don’t leave messages. They call the next firm on the list.
Your intake team is buried
Lunch rushes, court days, two lines ringing at once. Even excellent intake staff physically cannot answer every call — and the calls they miss are indistinguishable from the ones worth six figures.
Answering services take messages, not intakes
A message pad with a name and number isn’t intake. No qualification, no date of loss, no booking, nothing in your case management system — and an invoice every month for the privilege.
A missed SOL is not a lost case
It’s a malpractice claim. Any intake process that depends on a sticky note or a memory is carrying a risk no firm should tolerate. Deadlines belong in systems, calendared the moment the date of loss is known.
What gets captured
From “I was rear-ended” to a matter-ready record.
The conversation on the left becomes the record on the right — automatically, on every call, including the ones at 2 AM. Name, date of loss, injuries, treatment, adverse party, insurance, prior counsel. Conflict-check ready before your staff pours coffee.
SophuraThank you for calling. I’m an AI assistant for the firm, and this call is recorded — I can help you get started and book a free consultation.
CallerI was rear-ended on Tuesday and my neck has been hurting since.
SophuraI’m sorry to hear that. Have you seen a doctor or been to a hospital?
CallerYes — the ER on Tuesday night.
SophuraThank you. Was another driver involved, and have you spoken with any other attorney about this?
- Caller
- M. Osei
- Matter type
- MVA — rear-end collision
- Date of loss
- June 9, 2026
- Treatment
- ER visit, ongoing neck pain
- Adverse party
- Other driver (insured)
- Prior counsel
- None
- SOL calendared
- June 9, 2028 ✓
Beyond intake
Intake is where we start — not where we stop.
A PI matter drowns in manual work at four points: intake, records, demand, and disbursement. We automate them in the order that pays your firm fastest — and we’re honest about which is live today and which is on the bench.
- Available now
Intake capture
The flagship. Every call answered, qualified, booked, logged — with missed-call recovery and SOL calendaring.
- Available now
Client status updates
“Where’s my case?” calls answered automatically with the current matter status — your paralegals get their afternoons back.
- Roadmap
Records & treatment chasing
Automated follow-up on medical records requests and treatment status — the manual burden between sign-up and demand.
- Roadmap
Demand-package assembly
Collating specials and records into a draft demand package for attorney review — weeks of paralegal time, compressed.
- Roadmap
Lien & disbursement tracking
Structured tracking of liens and subrogation claims through settlement, so disbursement day holds no surprises.
Built for
- Plaintiff personal injury firms, 2–15 attorneys
- Firms running ads that drive real call volume
- Firms losing after-hours and overflow calls today
- Firms on Clio, Filevine, Litify, CasePeer, or SmartAdvocate
- Managing partners who want intake measured in signed cases
Honestly, not for
- Appellate or transactional practices with little inbound intake
- Firms with no marketing and near-zero call volume
- Firms looking for a lead-buying service — we capture your demand, we don’t manufacture it
If that’s you, we’ll tell you on the audit call and save us both the meeting.
And the risk sits with us, in writing: “If Sophura doesn’t capture more qualified intake calls in your first 60 days, you don’t pay the retainer for those months.” The guarantee →
Twenty minutes to find out what your intake is leaking.
The audit maps your call flow against your case values and shows the arithmetic — whether or not you hire us.
- US company
- E&O + cyber insured
- NDA / BAA on request
- Zero-retention AI